Shipping policy

Thank you for shopping with The Kingsmen Collective. Please review our shipping policy carefully before placing an order.

1. Order Processing Time

• Orders are processed within 1–2 business days
  
  
• Processing time does not include weekends or public holidays
  
  
• Orders cannot be modified once processing has begun
  
  

2. Shipping Timeframes

Shipping times vary based on destination and shipping method selected at checkout.

Standard Shipping:

• Europe & UK: 10–30 business days
  
  
• Other international locations: 15–40 business days
  
  

Express Shipping:

• All eligible locations: 5–20 business days
  
  

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier delays, weather conditions, or high-volume shipping periods. All of which are beyond our control.

3. Customs, Duties & Taxes

• Customers are responsible for any applicable customs duties, VAT, or import taxes
  
  
• These fees are determined by local authorities and are not controlled by The Kingsmen Collective
  
  
• We are not responsible for delays caused by customs processing
  
  

4. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

• We are not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses
  
  
• Additional shipping charges may apply if reshipment is required
  
  

5. Lost or Delayed Shipments

• Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier
  
  
• We will assist with tracking inquiries where possible
  
  
• The Kingsmen Collective cannot guarantee carrier performance and is not liable for carrier-related delays or losses
  
  

6. Shipment Confirmation & Tracking

• Tracking details will be provided once your order has shipped
  
  
• Tracking updates may take time to appear depending on the carrier and destination